CICI Bank, the country's largest private sector lender, has launched a voice recognition service, which can identify and authenticate a customer, based on his voice.
The new service will authenticate customers based on their speech patterns, therefore allowing customers to execute banking transactions through Bank’s call center in a quick, secure and convenient manner.
"Their voice will now act as the password for banking transactions through the call centre," the statement said, adding that the service is secure. "Our decision to invest in this new technology was primarily driven by the objective of enhancing the everyday banking experience of our customers," its managing director and chief executive Chanda Kochhar said.
The technology - which picks up on 100 characteristics including voice modulation, speed, accent and pronunciation - means customers no longer need to supply their card numbers and PIN or answer security questions.
Chanda Kochhar, explained, “We have noticed that the customers, especially those who use smart phones, find it difficult to enter the 16 digit card number and the 4 digit PIN with accuracy and at a reasonable speed. We wanted to offer them a secure and hands-free alternative to the traditional on-screen commands on smart phones. The voice recognition service has the potential to increase security and convenience."
The voice print is stored and matched whenever the customer calls from the registered mobile number.
..... Devashree Goenka